Privacy Policy - De La Shey Lingerie

WHAT OUR CUSTOMERS SAY:

De La Shey Lingerie, want to thank you for shopping with us. We value all of our customer’s feedback. Please share your experience for our future customers. Again, thank you.

Ramona (CEO)
Davis Family

SERVICES OFFERED:

PERSONAL BRA FITTING: $25 one-time setup fee.

LINGERIE / BRAIDAL PARTIES: $125 non-refundable deposit. Includes guest party favors up to (5) guests. If you are requiring more party services, please call for a full consultation.

MASTECTOMY / COMPRESSION CONSULTATION: $0

GIFT WRAPING (INSTORE/ONLINE): Free with purchase over $150; $25 per gift. All gift wrapping includes a card, and one soak wash sample.

BODY TAPING: $30, (Formal wear only) must provide your own body tape.

BODY TAPING: We offer a body taping service for strapless garments and other formal wear. We ask that the tape be purchased from us to guarantee our work. We also ask that at the time of your appointment you bring the outfit we are taping you for. Prior to your appointment please be sure to NOT WEAR any oils, lotions, perfumes or powders to ensure that your body tape adheres properly. Although we use a tape that adheres during perspiration, we CANNOT guarantee that your tape will not lose its adhesion capabilities during excessive movements or perspiration. Body tape and taping fees are non-refundable.

APPOINTMENT AND FITTING FEE:

For all walk-ins and appointments scheduled, we require a one-time $25 fitting fee to cover consultation and profile setup. Your fitting fee is non-refundable. Please note that a fitting fee is charged with or without additional purchases.

BRA RECYLING:

We proudly support the women in our community. We ask for your help by bringing any of your gently used bras that are clean and free of defect, to be donated to our local women’s shelters. Customers may bring up to 5 bras at a time. For each bra you donate we will deduct $2 for each bra purchased for up to 5 regular priced bras, at a one-to-one ratio. Example of discount: Donate (1) bra equals $2 off the purchase of (1) regular priced bra; donate (2) bras equals $2 off the purchase of (2) regular priced bras each; donate (5) bras equal $2 off the purchase of (5) regular priced bras each, for a maximum of $10 discount. Example: If you donate (1) bra and purchase (5) regular priced bras the discount total is $2 for the entire purchase, since only one bra was donated.

DISCOUNT POLICY:

DISCOUNTS WILL NOT BE COMBINED.

ORGANIZATONAL DISCOUNTS: We will honor discounts within our affiliates program of up to 10 percent off the entire purchase and will not be combined with other discounts.

CUSTOMER ANNIVERSARY COUPON: A $20 customer appreciation coupon will be issued in the month the customer became associated with De La Shey Lingerie. The coupon is valid only for the month in which it was issued, towards the purchase of a bra and panty set. This coupon will not be combined with any other coupon offers.

REWARDS PROGRAM: Earn one point for every dollar you spend for regular priced items only. Does not apply to reduced priced items.

500 Points = $25 OFF purchase

750 Points = $35 OFF purchase

1000 Points = $50 OFF purchase

ASK ABOUT OUR AFFILIATES PROGRAM:

Why become an affiliate: The affiliate program is a fantastic way to build customer/business relationships. We love to support local businesses, our friends and family. Help us help you. When you sign up to become an affiliate you get paid. Even better, when you send your referrals to shop through your assigned link, they get a 5% percent discount on their total purchase which is automatically deducted when they access the site through your assigned affiliate code/link. When you participate in the affiliate program you help De La Shey Lingerie, LLC to increase our exposure. Thank you for your loyal support.

Commission/Payout Scale:

Commission Scale: Total sales up to $5,000 = 5% percent commission per yearly quarter (3 months); Total sales over $5,000 = 7% commission per yearly quarter (3 months).

Payout Scale: Payouts are paid quarterly each year (Jan.15^th, April 15^th, July 15^th, October 15^th)

Payments: At the time of setting up your affiliate agreement, be sure to set up you direct deposit, so funds will be paid in a timely manner. When funds are dispersed an email will be sent to the account holder for confirmation of payment.

Complaint/Incident Reporting Policy

It is with sincere effort that the staff of De La Shey Lingerie treat everyone with dignity and respect. Unfortunately, there are times that our best efforts are not with complete satisfaction. If, at any time you have a complaint or experience an incident that raises concerns with a staff member, another customer/patient or one of our vendors, we ask that you please notify the store within 24 (twenty-four) of the incidents, in writing. We will respond to initiate an internal investigation within 24-48 hours after we have been notified in writing. While some things may be beyond our control, we will make every possible and reasonable effort to resolve or answer the complaint or incident, with a final resolution within 5 business.

Medical Returns Policy

De La Shey Lingerie make every effort possible to ensure customer satisfaction. However, our boutique’s return policy for medical devices follows that of the specific vendor/manufacture that we partner with. Therefore, if an item is in need of returning due to manufacturer defect, we will honor a 30-day return policy for medical garments or devices. Please note, that this warranty does not supersede that of the actual manufactures’ warranties.

For specific details of the warranty pertaining to your garment or device, these will be discussed during the delivery process of your appointment.

Custom Orders: All custom order require a final fitting before taking delivery of the product. The manufacturer will do a one-time remake if there was an error in manufacturing or defect in the garment/equipment upon final inspection at delivery.

Non-Medical/Standard Returns policy

(Instore) You have 7 calendar days to return an item from the date of purchase.

(Online) You have 14 calendar days to return from the date you received it as documented by the courier/carrier.

(Instore/Online) To be eligible for a return your items must be unworn, unwashed and in the same condition that you received it. Items must be in the original packaging with all tags attached. It is at the discretion of the store manager to determine if the items are in a new state before a refund minus the restocking fee will be issued.

Your item needs to have the receipt or proof of purchase with prior return authorization before a refund minus the restocking fee will be issued.

ALL RETURNS WILL HAVE 15% RESTOCKING FEE DEDUCTED FROM THE REFUND AMOUNT.

ALL RETURNS ARE ONLY ELGIBLE FOR IMMEDIATE IN-STORE CREDIT ONLY. In-store credit can be used at any time.

SHIPPING POLICY

Flat Rate Shipping: $10 for USPS priority mail

FedEx/UPS: Shipping is based on weight and location.

Free shipping for orders over $150 within the 48 contiguous US States shipping only, and free returns minus restocking fee with prior authorization.

We are not responsible for lost or stolen packages. Once package leaves our facility, we will email you your tracking/shipping information. The courier/carrier will assume responsibility of the product until it is delivered. We will not issue refunds for lost or stolen packages, regardless of whether it is coming (returned) or leaving (shipped), if it is lost in the process of being shipped. The carrier will assume responsibility while product is deemed to be in their possession.

Please note: De La Shey Lingerie, LLC is a reseller of the above listed brands. The brands listed do not accept returns from our customers. Nor are they affiliated with the policies we have set forth for the operation of De La Shey Lingerie, LLC.

We want to thank all of our customer who support De La Shey Lingerie, LLC.