Refund and Returns Policy
(Instore) You have 7 calendar days to return an item from the date of purchase.
(Online) You have 14 calendar days to return from the date you received it as documented by the courier/carrier.
(Instore/Online) To be eligible for a return your items must be unworn, unwashed and in the same condition that you received it. Items must be in the original packaging with all tags attached. It is at the discretion of the store manager to determine if the items are in a new state before a refund minus the restocking fee will be issued.
Your item needs to have the receipt or proof of purchase with prior return authorization before a refund minus the restocking fee will be issued.
ALL RETURNS WILL HAVE 15% RESTOCKING FEE DEDUCTED FROM THE REFUND AMOUNT.
ALL RETURNS ARE ONLY ELGIBLE FOR IMMEDIATE IN-STORE CREDIT ONLY. In-store credit can be used at any time.
Lay-a-way Policy:
Please note: All layaways have to be paid with in 60 days with assigned installment amounts. If the payment is missed by the due date you will have a one week grace period to make the payment. If the payment is not made within the allowed grace period the items will be return to stock. The customer is entitled to a partial refund of funds paid. There will be a charge of 25% percent of the total cost of goods that is non-refundable to the customer. This cost is to cover administrative costs for the time of layaway. Any remaining difference of the layaway is to be used as in-store credit towards a future purchase. The store credit will be good for one year from the original date of purchase. After the one year any unused funds will be forfeited to the store and will no longer be available to the customer.
COMPLAINT/INCIDENT REPORTING POLICY
It is with sincere effort that the staff of De La Shey Lingerie treat everyone with dignity and respect. Unfortunately, there are times that our best efforts are not with complete satisfaction. If, at any time you have a complaint or experience an incident that raises concerns with a staff member, another customer/patient or one of our vendors, we ask that you please notify the store within 24 (twenty-four) of the incidents, in writing. We will respond to initiate an internal investigation within 24-48 hours after we have been notified in writing. While some things may be beyond our control, we will make every possible and reasonable effort to resolve or answer the complaint or incident, with a final resolution within 5 business.
You may also report complaint or incident to the following agencies:
BOC Accreditation: 877.776.2200; email: info@bocusa.org
CMS (Centers for Medicare/Medicaid Services: 1-800-985-3059 or got to https://www.CMS.gov
State of Colorado Attorney General: https://coag.gov/file-a-complaint/ or call (720) 508-6000
MEDICAL WARRANTY POLICY
Please be advised that De La Shey Lingerie, LLC warranty policy for medical garments and equipment follows that of the manufacturer. While De La Shey Lingerie LLC stands behind the integrity of our service and the products sold by our facility, we are limited to the warranties provided by our vendor partners. All warranties are to be processed through the location the items were purchased. This is to ensure proper tracking and processing of products needing repairs or replacement. Please note that our individual partner vendors determine if your product falls within warranty and qualify for replacing, repairs or refund/returns based on the terms and conditions within the policies set forth by them.
Details of warranty for specific vendor products will be discussed with clients at the time of the sale or prior to taking possession of the product.
For additional questions regarding specific products, please contact the store and speak with a trained representative.
MEDICAL RETURNS POLICY:
De La Shey Lingerie make every effort possible to ensure customer satisfaction. However, our boutique’s return policy for medical devices follows that of the specific vendor/manufacture that we partner with. Therefore, if an item is in need of returning due to manufacturer defect, we will honor a 30-day return policy for medical garments or devices. Please note, that this warranty does not supersede that of the actual manufactures’ warranties.
For specific details of the warranty pertaining to your garment or device, these will be discussed during the delivery process of your appointment.
Custom Orders: All custom order require a final fitting before taking delivery of the product. The manufacturer will do a one-time remake if there was an error in manufacturing or defect in the garment/equipment upon final inspection at delivery.
NON-MEDICAL/STANDARD RETURNS POLICY
(Instore) You have 7 calendar days to return an item from the date of purchase.
(Online) You have 14 calendar days to return from the date you received it as documented by the courier/carrier.
(Instore/Online) To be eligible for a return your items must be unworn, unwashed and in the same condition that you received it. Items must be in the original packaging with all tags attached. It is at the discretion of the store manager to determine if the items are in a new state before a refund minus the restocking fee will be issued.
Your item needs to have the receipt or proof of purchase with prior return authorization before a refund minus the restocking fee will be issued.
ALL RETURNS WILL HAVE 15% RESTOCKING FEE DEDUCTED FROM THE REFUND AMOUNT.
ALL RETURNS ARE ONLY ELGIBLE FOR IMMEDIATE IN-STORE CREDIT ONLY. In-store credit can be used at any time.
SPECIAL ORDERS:
For special orders we ask that you allow one – three weeks for your items to arrive to the shop. Once we receive the items and have verified that we have the correct product, we will contact you for pick-up or ship it to you if you have paid for shipping. All special orders must be paid for in full at the time the order is placed. No order will be place for any item not paid for in full. Special order policy does not apply to custom orders for breast forms or compression garments. For special orders that come in, if at the time you receive the product, have not left the store, you may be issued a full refund by means of store credit only.
FOR MORE DETAILS OR QUESTIONS PLEASE CALL THE STORE DURING BUSINESS HOURS